At pkr11 we take the privacy of every player seriously — from Karachi to Lahore, Islamabad to Faisalabad. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and the rights you hold over your own data.
A plain-English overview of our core data protection commitments. Full legal details follow in the policy text below.
pkr11 collects only the personal information strictly necessary to operate your account, process transactions, and comply with our regulatory obligations. We do not harvest data for resale to third-party advertisers.
All data exchanged between your device and the pkr11 platform is protected using industry-standard TLS encryption. Your payment details, login credentials, and personal records are never transmitted in plain text.
You hold clear rights over your personal data — including the right to access, correct, delete, or restrict how we process your information. pkr11 handles every data request promptly and transparently.
pkr11 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with trusted service providers operating under strict contractual data protection obligations.
We use cookies and similar technologies solely to improve platform performance, personalise your gaming experience, and gather anonymous analytics. You can manage your cookie preferences at any time from your browser settings.
pkr11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
As a pkr11 player you have a defined set of rights over the personal data we hold about you. Here is a quick reference — full details are in Section 9 below.
Request a copy of all personal data pkr11 holds about you at any time.
Ask us to correct any inaccurate or incomplete personal information on your account.
Request deletion of your personal data where there is no legal basis for continued retention.
Ask pkr11 to pause processing of your data while a dispute or correction request is pending.
Receive your personal data in a structured, machine-readable format for transfer elsewhere.
Object to processing of your data for direct marketing or legitimate interests at any time.
pkr11 ("pkr11", "we", "us", "our") is committed to protecting and respecting the privacy of every individual who visits, registers on, or interacts with the pkr11 online gaming platform available at pkr11.vip and any associated mobile or desktop interfaces (the "Platform").
This Privacy Policy ("Policy") sets out how pkr11 collects, uses, stores, shares, and protects your personal information in the course of providing our gaming and entertainment services to players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and beyond.
By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
Important: If you do not agree with any part of this Privacy Policy, you should not use the pkr11 Platform. Continued use following any update to this Policy constitutes acceptance of the revised terms.
pkr11 collects personal information in several categories depending on how you interact with the Platform. The categories and specific data points we may collect are set out in the table below:
| Category | Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, national identity number (CNIC), copy of government-issued photo ID |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) |
| Financial Data | JazzCash or EasyPaisa mobile wallet number, HBL/UBL/Meezan Bank account details (masked), transaction history, deposit and withdrawal records |
| Account Data | Username, hashed password, account balance, bonus history, bet records, session history |
| Technical Data | IP address, device type and model, operating system, browser type and version, time zone, referral URL |
| Usage Data | Pages visited, games played, session duration, click paths, search queries within the Platform |
| Communications Data | Customer support chat transcripts, emails sent to or from pkr11, survey responses |
| KYC Verification Data | Scanned identity documents, facial verification data (where required by our licence conditions), proof of address documents |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification under our regulatory obligations.
pkr11 collects personal data through the following channels:
pkr11 uses the personal information it collects for the following purposes:
pkr11 does not use your personal data to make fully automated decisions with significant legal or similarly significant effects on you without providing an opportunity for human review.
Where data protection law requires pkr11 to identify a legal basis for processing your personal data, we rely on the following grounds:
pkr11 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data in the following limited circumstances:
All third parties with whom pkr11 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope of the services they provide to pkr11.
pkr11 operates as an internationally licensed gaming platform. Some of our service providers and data processors are located outside Pakistan. Where your personal data is transferred to a country that may not provide the same level of data protection as your home jurisdiction, pkr11 will ensure that appropriate safeguards are in place, which may include:
You may contact our support team for further information about the safeguards pkr11 applies to international data transfers.
pkr11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our regulatory and legal obligations. General retention guidelines are as follows:
Upon expiry of the applicable retention period, pkr11 will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you as an individual.
Subject to applicable law, you have the following rights in respect of the personal data pkr11 holds about you:
To exercise any of these rights, please contact our support team using the details provided in Section 14. pkr11 will not charge a fee for handling data rights requests in ordinary circumstances. We reserve the right to charge a reasonable administrative fee or to decline requests that are manifestly unfounded, excessive, or repetitive.
For your security, pkr11 will verify your identity before processing any data rights request. We may ask you to confirm your registered email address, provide a copy of your ID, or answer security questions.
pkr11 uses cookies and similar tracking technologies on the Platform to enhance your gaming experience, maintain your session, and gather anonymous analytics. The categories of cookies we use are:
pkr11 does not use third-party advertising or retargeting cookies. You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
pkr11 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no method of internet transmission or electronic storage is completely secure. pkr11 cannot guarantee absolute security of your personal data and accepts no liability for breaches that occur as a result of events outside our reasonable control, provided we have implemented appropriate safeguards as described above.
If you suspect that your pkr11 account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so we can take protective action.
The pkr11 Platform is strictly intended for users aged 21 and above. pkr11 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age declaration and we apply automated and manual age verification checks as part of our KYC procedures.
If pkr11 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to close the relevant account, delete the data collected, and — where applicable — return any deposited funds to the original payment method.
Parents and guardians who believe a minor may have registered on the pkr11 Platform are encouraged to contact our support team immediately. pkr11 also recommends the use of parental control software to prevent minors from accessing online gaming platforms.
pkr11 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available on the Platform, and the "Last Updated" date at the top of this page will be revised accordingly.
Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — pkr11 will notify registered players via email or via a prominent notice on the Platform prior to the changes taking effect. For non-material changes, continued use of the Platform following publication of the updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how pkr11 is protecting your information.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or want to report a potential data security issue, please contact the pkr11 Data Protection team using the following details:
All correspondence relating to data protection matters should clearly state your registered pkr11 username and the nature of your request so that we can handle it efficiently.
Your privacy is protected under our strict data policy. Join thousands of players from Karachi, Lahore, Islamabad, and Faisalabad enjoying cricket betting, live casino, slots, and more — safely and securely at pkr11. Must be 21 or older to register.